Settlement Worker – Community Services

The Eritrean Canadian Community Centre of Metropolitan Toronto is a community-based, not-for-profit charitable organization dedicated to supporting newcomers and immigrants, particularly those of Eritrean and broader African descent, as well as the wider community across the Greater Toronto Area. The Centre delivers programs and educational initiatives designed to facilitate successful integration into Canadian society.

Our clients include seniors, women, youth, and adults of all genders, ranging from long-established GTA residents to newly arrived immigrants. While most services are delivered at our Centre, we also extend support beyond our location through in-person outreach and virtual platforms. Additionally, we host online workshops and presentations—such as Zoom sessions—to raise awareness on key topics including mental health, employment readiness, and community resources.

The Centre offers a wide range of services, including settlement support, youth soccer programming, seniors’ programs, tutoring services, sponsorship assistance, a laptop and book loan program, and Eritrean identity verification services.

Through participation in the Canada Summer Jobs (CSJ) program, the Centre provides youth under 30 with valuable opportunities to apply their academic knowledge in a practical setting while developing new skills. The program also supports the organization in enhancing service delivery, expanding outreach to more clients, and strengthening internal data management and administrative capacity.

Job Type:

Contract

Pay Type

Hourly

Pay Amount

17.6

Application Deadline

03/07/2026

Expected Start

06/07/2026

Qualifications

Must be between 15 and 30 years of age at the start of employment (in accordance with Canada Summer Jobs program requirements)
Post-secondary education (completed or in progress) in Social Work, Community Services, Social Sciences, or a related field, and/or relevant experience is preferred
Strong communication skills, with the ability to interact professionally and empathetically with clients from diverse cultural backgrounds
Fluency in English is required; proficiency in Tigrinya or other relevant languages is a strong asset
Demonstrated ability to provide interpretation and translation support accurately and effectively
Good organizational and time management skills, with the ability to manage appointments, follow-ups, and multiple client needs
Strong interpersonal skills with a client-focused and culturally sensitive approach
Ability to maintain confidentiality and handle sensitive client information with professionalism and discretion
Intermediate computer skills, including Microsoft Office (Word, Excel, Outlook) and virtual communication tools (e.g., Zoom)
Experience or familiarity with settlement services, community resources, or working with newcomers is an asset
Ability to work both independently and collaboratively within a team environment
Strong attention to detail, especially when assisting with forms, documentation, and data management

Key Responsibilities

Respond to client inquiries by answering phone calls, providing accurate information, and addressing service-related questions.
Schedule, confirm, and manage client appointments, ensuring timely communication and follow-up.
Assist clients in completing settlement-related forms and other required documentation.
Provide translation and interpretation services in person and over the phone, ensuring clear and effective communication.
Offer referrals to appropriate community agencies and service providers, based on clients’ needs.
Support newcomers through one-on-one information and orientation sessions, helping them address settlement challenges and access relevant resources.
Collaborate with the Data Administrator to organize, manage, and digitize settlement data, contributing to reduced reliance on physical documents.
Provide administrative and operational support to the Program Coordinator and other staff, contributing to efficient day-to-day office operations.

Benefits

Apply Here